All of the answers for the inquisitive elveS
A few things to know before you ho-ho-hop aboard.
Which ride is right for our merry little crew?
For toddlers and young grade-schoolers, Santa Express brings the big Christmas moment: a ride with Santa, story time, holiday music, and opportunities for pictures. Cocoa & Caroling is an all-ages choice for a festive sing-along, while Must See Raleigh: Holiday Edition is ideal for enjoying the city’s seasonal sights. Christmas Spirits adds a haunted twist and is recommended for ages 13 and up. Holiday CHEERS is our strictly 21+ celebration.
Is Santa Express the same event as Pullen Park Holiday Express?
No. Santa Express is a separate Christmas experience operated by The Great Raleigh Trolley and is not affiliated with Pullen Park Holiday Express or the City of Raleigh.
Santa Express takes place aboard The Great Raleigh Trolley and includes a festive trolley ride, holiday music, story time, a visit with Santa and opportunities for family photos. Check our Christmas calendar for current dates, departure times and availability.
Will we get pictures with Santa aboard the Santa Express?
Yes! Santa Express includes complimentary photo sessions with an on-site professional photographer. Children will also have a chance to visit with Santa and share what’s on their wish lists. Bring those Christmas smiles!
What about our littlest elves?
Children under age two riding on an adult’s lap are free on Santa Express, Cocoa & Caroling, and Must See Raleigh: Holiday Edition. Follow the booking instructions for your selected tour when reserving your group.
Can we bring the whole Christmas crew?
Absolutely. Choose a departure with enough available tickets for everyone in your group. If you’d like a trolley all to yourselves, explore our private holiday rides for families, friends, and company celebrations.
Where does our Christmas adventure begin?
Public holiday tours begin and end at Tap Yard Raleigh, 1610 Automotive Way. Arrive at least 15 minutes before departure and check in with our trolley team inside. Give yourself a little extra time to park and get everyone gathered—especially those easily distracted little elves.
Are Christmas pajamas encouraged?
Festive outfits are always a treat on Christmas for any tour! We highly recommend you wear your coziest Christmas pajamas particularly on Cocoa & Caroling! Whatever you wear, dress for the weather and choose footwear that makes boarding and stepping off the trolley comfortable.
Can we pack snacks or bring a little holiday cheer?
Save the cookies for before or after your ride: food is welcome at Tap Yard but is not permitted aboard the trolley. Beer and wine are allowed on holiday tours except Santa Express. Glass containers and liquor are prohibited. Tap Yard also offers alcoholic and nonalcoholic refreshments that you may take along for your tour.
Is the trolley wheelchair accessible?
Our trolleys are not wheelchair accessible. Boarding and exiting require navigating narrow stairs. Please contact us before booking if someone in your group has mobility needs so we can discuss what to expect.
Are there seat belts?
No. Our trolleys are not equipped with seat belts.
What should parents know before boarding?
Children must be accompanied by an adult at all times. Parents are responsible for supervising and securing their children at Tap Yard and aboard the trolley. Children must remain seated while the trolley is moving. Please consider the absence of seat belts when planning your family’s visit.
Is there any paperwork before the merrymaking?
All ticket holders must complete the trolley waiver. It can be completed electronically in advance or during check-in.
What if the weather turns less than merry?
Holiday tours operate rain or shine. Severe weather may require us to cancel a departure. If The Great Raleigh Trolley cancels your tour, you will receive a full refund. Weather-related cancellation notices are sent by email, so check your inbox before heading out.
What if our holiday plans change?
Public holiday tour tickets are nonrefundable, and missing your departure does not qualify for a refund. Tickets may be transferred to another person. Transfer and rescheduling requests may incur a $5 processing fee per ticket, and moving to another departure depends on availability.
Will we see every holiday display?
Holiday displays are operated by others, so we cannot guarantee that particular attractions will be visible during your ride. Routes, stops, and tour lengths may change due to road conditions.
Can we reserve our own holiday trolley?
Yes! Our private family holiday ride is a 60-minute transportation rental—perfect for gathering your own merry crowd. A tour guide and Santa are not included. Custom pickups may be available for an additional travel fee, and full payment is required to reserve your private booking.
Is smoking or vaping allowed?
No. Smoking, vaping, and tobacco products are prohibited aboard the trolley.